Solving business problems with people analytics: Financial Times

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hi
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my name is jessica hosking i'm the hr
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data insights and reward manager at the
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financial times
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the financial times is a leading news
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organization specializing in business
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economics and current affairs with a
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global workforce of approximately 2
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500.
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the ft is fortunate
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in that it has a strong global brand and
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a high retention rate of our staff
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this means that the questions that we
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tend to ask
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are focused around how do we make our
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staff happy
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and thereby improve productivity
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[Music]
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we turn to our staff quarterly
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engagement surveys for answers
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these surveys are designed to measure
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the drivers of staff engagement such as
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belonging equality growth
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reward and recognition
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the data gathered is both quantitative
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and qualitative in nature
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the quantitative data is simply the
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weighted aggregated driver scores
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measured against a benchmark
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and the qualitative data is further
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analyzed to distill out key beams
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although many survey providers offer
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really great in-built analysis tools
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my team does further work to summarize
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the data and provide key actionable
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insights
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to our leadership
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[Music]
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in the past four years since we've been
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running the survey we found that there
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was one area where we could make
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improvements and that was in the area of
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career growth
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for clarity career growth is determined
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by the answers to the questions around
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career paths
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we understand that this is a pain point
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that is shared amongst other companies
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as the benchmark scores tend to be the
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lowest for career growth
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to address this the ft has worked hard
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on implementing a number of initiatives
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such as introducing cross-functional
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training opportunities secondments
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job structures aimed at providing career
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path options
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skills and competency frameworks
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these initiatives have been well
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received by our ft staff how do we know
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this because our engagement scores have
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improved your own year
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by almost five percent against the
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benchmark
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we've also achieved the highest ever
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career growth score
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over the past four years
English (auto-generated)