People and machines: From hype to reality

This research takes an objective view of the impacts of AI and automation in UK workplaces and the investment decisions that employers make. Overall, the findings show that AI and automation are radically shaping work and jobs, making jobs more skilled and interesting and creating better, more fulfilling jobs for employees.

There are positive opportunities in AI and automation, although these cannot be taken for granted. Despite the significant impact these technologies are having on the workforce, the people profession is often the least likely business function to be involved in decision-making and implementation for these new technologies. We’re therefore calling for HR and people strategies to be at the heart of integrating AI and automation in the world of work.

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